Easy and Simple Solution

Wednesday, August 5, 2015

failed to read product information from the file plesk

1 comment
This error occur while you updating the plesk updation.

Sometimes , your server will not get the connection from the main plesk update server.You need to ping autoinstall-win.pp.parallels.com and add the domain  ip in your host file.

Error:
Failed to read product information from the file : Can't process products.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/products.inf3: Couldn't resolve host 'autoinstall-win.pp.parallels.com' Can't process versions.inf3: Failed to download the package http://autoinstall-win.pp.parallels.com/versions.inf3: Couldn't resolve host 'autoinstall-win.pp.parallels.com'

Solution:
1.Login into your server using RDP
2.Edit your hosts file and add the line show below
3.C:\Windows\System32\drivers\etc\hosts
   72.21.81.253 gp1.wpc.v2cdn.net
   72.21.81.253 autoinstall-win.pp.parallels.com

1 comment :

  1. it helps my time and headache..thanks..

    ReplyDelete

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